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Podcast: The Linklaters Podcast
Episode: User experience design and the Consumer Duty: our interview with Lighthouse // Consumer Duty
Description: Episode 14: Our interview with Lighthouse
In this episode we interview special guest Tom Johnson from UX/UI design agency Lighthouse for his insights into user research and user experience design to meet the FCA's Consumer Duty expectations.
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We explain how these disciplines are important in the context of all four Consumer Duty outcomes and to avoiding foreseeable harm to customers. Tom introduces us to user experience design, sets out how to research your customers to inform your design, and explains five key design principles that can be practised by people across your organisation - not ju...