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Podcast: Let's Talk Loyalty
Episode: #378: Loyalty Strategy Insights for 2023 with Epsilon's Shannon Ottinger
Description: This episode features one of the loyalty industry’s leading strategy experts!Shannon Ottinger is the Vice President of Loyalty Consulting at Epsilon, based in Atlanta, and in this episode, she shares some extraordinaryexperience and insights on the key loyalty concepts that brands are excited about in our industry in 2023.Listen to hear how Epsilon is helping clients begin to measure *emotional* loyalty, a concept we all know is absolutely critical to focus on with our members, but it can be extremely hard to create emotional loyalty and even harder to measure it...