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Podcast: The Linklaters Podcast
Episode: Optimising and testing for customer understanding: insights from Fairer Finance // Consumer Duty
Description: Episode 16: Optimising and testing for customer understanding: insights from Fairer Finance
We interview special guest James Daley (founder of Fairer Finance) about practical ways you can meet the Consumer Duty’s customer understanding outcome.
You’ll learn about the Duty’s requirements for customer communications and understanding, simple and effective tips and tricks to optimise your communications content and strategies for customer understanding, and ways you can test how your communications are measuring up.
This episode features Sara Cody (counsel) and Duncan Campbell (senior associate) in our London financial regulation team.
Fairer Finance provid...