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Podcast: Disney Insights
Episode: When the Wait in Line is a Crime: Disney CSI+
Description: The biggest guest complaint at Disney Parks is how long the waits are. Guests are always wondering how they can enjoy the experience without getting worn out waiting for one ride after another. Tools such as the Disney app showing wait times, or Touring Plans can direct guests as to where to go next when they are in the parks. But those tools don't always offer context as to what is happening that creates that wait time. And sometimes those tools are simply not accurate. How do you determine that accuracy? With decades of experience being in these parks...