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Podcast: Corporate Competitor Podcast
Episode: Virgin Voyages President & CEO Tom McAlpin asks: Do you know the gap in your customers' experience that they are missing?
Description: Ep. 146: Wrestling shaped this founding member of the Disney Cruise Line who rose to President. When I first met Tom, he handed me the coolest business card I had ever seen. He was the chief executive of a 1-ship cruise line called The World. The business card he handed me let me know I was talking the President of The World. Today as CEO of Virgin Voyages, he leads a world-class team in all elements of ship design, sailor experience, construction, crew, safety, operations and service delivery.  Our BONUS RESOURCE for this episode includes fill-in-the-blank no...