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Podcast: Shake the Tree
Episode: Wollaston Motors BMW
Description: When the order taker, a BMW parts manager James, requests a colour option. But does not define the parts component’s, that are the variable colour options, then asks for the part to be paid in full. All be it, it can be seen, to mainly be the order taker’s, lack of component and colour definition, that has resulted in, the supply of the incorrect part...