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Podcast: Remarkable Results Radio Podcast
Episode: Making Dispatch Work [THA 330]
Description: What are the challenges of making dispatch work in the automotive aftermarket industry? Our guests share their experiences with dispatch in their companies, emphasizing communication, flexibility, and teamwork. They also discuss the qualities of a good dispatcher and the need for policies and procedures in unexpected events. They stress the importance of simplifying technical information and building trust with customers. The episode concludes with a discussion of the interaction between dispatchers, customers, and technicians and the immense responsibility that comes with the job. John Long, Total True Automotive, Shertz Auto Service, Schertz, TX. John’s previous episodes HERE. Nick Howard, GM a...