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Podcast: The Boardroom Buzz: Grow, Sell, or Exit
Episode: Episode 131 — Don’t Say Sorry?
Description: Seth Garber steps into The Boardroom while Paul is away. This time to tackle controlling a phone conversation. Sorry. Say what? From upset customers to prospects, does saying “I’m sorry” convey responsibility? Is Peacemaker Patrick alone here?
Is the customer always right? Do your CSR’s go through 9-degrees of training? It sounds like it’s the perfect opportunity to role play with none other than Fat Pat’s Pest.
Changing course here, what’s the interplay between pest control and the home inspection business? From equity to revenue share to profit share, is there a right an...