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Podcast: The Innovator's Mindset Podcast
Episode: Epic Book Review! - "Unreasonable Hospitality" by Will Guidara
Description: In this episode of Epic Book Review, George Couros shares his learning from Will Guidara and connects it to education. Couros shares a glowing review right from the start and reflects on how this book has changed some of his thinking.
Throughout the book, Guidara emphasizes the idea of "unreasonable hospitality," which involves going above and beyond to create memorable experiences for customers and guests. He argues that hospitality is not just about providing good service, but also about creating emotional connections and making people feel truly cared for.
Couros makes connections between Guidara’s restaurant epiphanies and education in th...