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Podcast: Keeping IT Brief
Episode: How to Improve CX in Healthcare with MaryAnn Monroe
Description: Citizens often engage with health agencies during strenuous and pivotal moments in life. Today we speak with MaryAnn Monroe, VP of Total Experience at Maximus about how to provide the best experience. Agencies must be prepared to provide essential services and to quickly and securely obtain relevant data from various government partners at a moment’s notice.MaryAnn Monroe, Vice President of Total ExperienceMaryAnn Monroe is a customer experience leader with 25+ years of Federal and private sector experience. She is leading the integration of Maximus Federal’s customer experience strategy, focusing on the stra...