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Podcast: Truckers Network Radio Show
Episode: How Poor Customer Service Hampers Carrier Growth
Description: Supply chain issues are not the only impediment for trucking companies. A lack of customer service is one of the biggest roadblocks for carriers both small and large. In this episode of The Truckers Network Radio Show Madison Conway of DDC FPO talks about a recent survey that measures customer service trends in the supply chain channels and the lack of good customer service people. She also talks about how her company helps both small and large carriers improve customer service and growth as a global outsourcing provider. Tune in to hear the discussion with Shelley Johnson and Tom Kelley...