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Podcast: Think Like an Owner
Episode: Philip Hussey - Designing a Luxury Service Experience - Ep.175
Description: Ep.175: Alex (@aebridgeman) is joined by Philip Hussey (@philipdhussey). My guest on this episode is Philip Hussey, CEO of Outerland, a landscape maintenance, new build, and snow removal business in Cape Cod, owned by Chenmark. Philip took the CEO role through Chenmark's GVP program in January 2022. A concept he spends a lot of time thinking about that we discuss in detail is their focus on their internal customer, i.e., the Outerland team. They believe by serving and delighting their internal customers, they will do the same towards their external customers. I...