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Podcast: Supercharge Your Membership Show
Episode: EP #55 - How do make your members feel seen during your cancellation process?
Description: I know that might sound weird, cancellation, process, they are leaving, why would I want to make them feel seen? Because even do we run a business and we want to make money, we are building relationships with people before anything else. I would also tell you that some membership that do this really well get up to 20% returning members!