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Podcast: Home Care Marketing & Sales Mastery by Approved Senior Network®
Episode: Home Care Marketing: The Customer Service Experience!
Description: Send us Fan MailThe Customer Service ExperienceImproving the customer experience can increase sales revenues by 2 to 7 percent and profitability by 1 to 2 percent. https://www.mckinsey.com/tr/our-insights/prediction-the-future-of-customer-experience Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. h...