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Podcast: Building And Growing
Episode: #42 - Collecting conversational data to build safer and more efficient workspaces
Description: Stuart and Lucas discuss how RiskTalk collects conversational data to help build safer and more efficient workspaces. Conversational data has many advantages relative to paper checklists such as the ability to measure vocal data points such as tone, confidence and glottal movements. The casual manner in which data is collected allows management to identify risks that are discussed amongst team members before paperwork is submitted, and also to provide proactive support for team members that might be experiencing emotional distress. The intersection of conversational data points and machine learning will be of particular interest to insurance companies that look...