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Podcast: The Fitness Business Podcast
Episode: Justin Tamsett - The Importance of Understanding Your Client's YOUniverse
Description: Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance.
During this episode, JT talks about:
Why identifying our customer's learning style is essential for truly connecting with them
Exactly what it means to be a guest in your client's YOUniverse
The importance of delivering a seamless, comprehensive and personalized service to our prospects and customers
Also in this episode, our resident podcast expert, Sharon Tousley, tells us about the equipment you need to kic...