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Podcast: UC Today
Episode: Delivering Great CX with a Simplified CCaaS Strategy
Description: UC Today's David Dungay hosts Anand Viswanathan, AVP & Global Head - CCaaS, Tata Communications.In this session, we discuss the following:The big customer challenges for businesses trying to implement a CCaaS strategyIs CCaaS the answer to great CX?Why should customers want a simplified experience when it comes to CCaaS?