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Podcast: AI RADIO TV NEWS
Episode: 2023-06-25 - AI Software Is Taking Over Call Centres. Will That Make Customer Service Better — Or Worse?
Description: AI Software Is Taking Over Call Centres. Will That Make Customer Service Better — Or Worse?Byline - Call centres are scrambling to adopt chat GPT-like software, despite problems with ‘hallucinations’ and inappropriate comments. Reaching a human will become almost impossible, but service might actually improve.By Christine Dobby, Business Reporter, The TorontoStar Saturday, June 17, 2023 It should have been simple. Ian Collins’ travel plans changed and he just wanted to update his check-in time, so he called the customer service number for the hotel to make what he assumed would be an easy fix.