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Podcast: The Business of Customer Love
Episode: How to make great customer experience part of the fabric of your organisation with Gem Passant
Description: In this episode we spoke with Gem Passant, CX leader and advocacy expert.
Gem discussed how to get your entire organization, from the boardroom to the front line, championing customer love.
During our chat, Gem shared her experience of building deeper relationships with her customers by using innovative strategies to connect with them on a more human level.Â
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