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Podcast: The Bootstrapped Founder
Episode: 231: Responding Fast to Customers — A Good Idea?
Description: Are you responding to customer service requests as quickly as possible? You may think it's the best strategy, but this dedication comes at a hefty price. Today, I will share my experience with the pros and cons of super-quick customer service responses, the role of software tooling, and how to balance response speed with good business sense. Discover the layered approach to customer service that will help you have your speedy cake and eat it, too.The blog post: https://thebootstrappedfounder.com/responding-fast-to-customers-a-good-idea/The podcast episode: https://share.transistor.fm/s/5d404f4d<...