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Podcast: Let's Talk Loyalty
Episode: #404: AAdvantage from American Airlines - Insight-led Innovation & Industry Leadership
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.Today, Let's Talk Loyalty welcomes back an iconic airline brand that is long overdue a return visit to our show.American Airlines first joined us in April 2020 to share how they were thinking about their loyal customers and the role of the AAdvantage program in those first early days of the Covid pandemic.Now, three years on, we revisit this iconic program – which is in fact the longest-running co...