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Podcast: The Joe Reis Show
Episode: Ranjith Raghunath - Modeling and Improving The Customer Experience
Description: Ranjith Raghunath is a customer experience (CX) wizard, and we chat about why CX is important, modeling the customer journey process, the impact of AI on CX, and much more.
Ranjith's LinkedIn: https://www.linkedin.com/in/ranjith-raghunath/
CX Data Labs: https://www.cxdatalabs.com/
Note - there were some technical difficulties around the 44:00 minute mark. Nothing major though.