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Podcast: 60-second Retail
Episode: Does Downsizing Staff Impact the Customer Experience (CX)?
Description: Can you downsize your retail staff without negatively impacting the customer experience? Does downsizing effect the consumer’s desire for hyper-personalization? Tune into this episode to find out what Ross Forman, Managing Director in the Workplace Operations & Strategy Group at BDO USA thinks you should consider before you downsize staff.