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Podcast: You Own the Experience Podcast
Episode: 5 Tips to get Back Office Digital Transformation Right with Erin Pittman
Description: LJ and Rob sat down with Erin Pittman of Leap Consulting Solutions this week.
Erin is Lauren's back-office expert at Leap Consulting
So we asked Erin to share her top 5 tips for back-office digital transformation. Â
Erin's 5 Tips for Implementing Back Office
 1. Consider all of your Personas (front office & back office)Â
2. Make sure your Back Office team is in the room when you evaluate new tech ​
3. Know the Business Impact of a Back Office digital transformation a. pay data validation...