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Podcast: Behind the Growth
Episode: Chris Madan on The Intersection of AI and Digital Customer Experience
Description: In this episode of Behind the Growth, host Mudassar Malik sits down with Chris Madan, VP of Digital Sales & Service at TELUS. Chris shares his unique career journey across Aviation, Financial Services and Telecommunications, emphasizing the common thread - a focus on customer experience. As the custodian of TELUS's digital storefront, Chris and his team are on a mission to humanize digital experiences and the digital customer journey.Chris touches on AI and its role in bridging the gap between being data-rich and insight poor. He also discusses the potential of AI to process vast amounts of...