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Podcast: Diseño y Diáspora
Episode: 441. Designing digital services for a city (Finland). An interview with Anni Leppänen
Description: Anni Leppänen is a lead service designer for the City of Helsinki. She is a passionate change maker, a strategic designer and a specialist in sustainability and systems transitions. She leads a team of designers working with digital services. Her team has service designers, UX/UI designers, content designers and user researchers. She is responsible for digital customer experience.
In this interview Anni tell us about the project Proactive services 2023-2025. This is a key project in digital transformation strategy around proactive future services. They are building a design and data led programme around designing with futures, behaviour c...