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Podcast: Tech Deep Dive
Episode: Adam Settle Exposes the CX Mistakes Costing You Customers & Millions in Revenue
Description: Every lost customer is lost revenue. Poor customer experience isn’t just frustrating - it’s expensive. Every missed opportunity to engage, every slow response, and every unempowered agent could be costing your business more than you realize. The companies that get CX right don’t just retain customers - they turn them into lifelong advocates.Max Clark is joined by Adam Settle, Chief Product Officer at SharpenCX, to break down the most common CX mistakes businesses make and how to fix them fast. They discuss why agent experience directly impacts customer satisfaction, how technology can make or bre...