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Podcast: The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Episode: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall
Description: Today we’re going to talk about AI in the contact center and how to balance voice AI, machine learning, and other types of automation with human contact center agents to deliver the optimal customer experience.To help me discuss this topic, I’d like to welcome Mary Nelson, Chief Customer Officer, Aircall.RESOURCESAircall AI research report: https://pages.aircall.io/ebook-business-sentiment-toward-ai.html?utm_medium=referral&utm_source=press&utm_campaign=fc--06-aiindexgkpoadcast-usaAircall website: https://www.aircall.comThe Agile Brand podcast website: https://www.gregkihlstrom.com/theagi...