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Podcast: Keeping IT Brief
Episode: Understanding IT Modernization Initiatives with Rita Breen
Description: The Technology Modernization Fund (TMF) announced the latest round of CX investments, and as part of the current funding round, the VA has been awarded $7.4 million to help streamline veterans’ access to health care, disability benefits, and education by digitizing forms.Today, we speak with Rita Breen of NGS on how IT modernization initiatives such as the digitization of government forms can drastically improve CX and EX at federal health agencies. However, to ensure such initiatives are successful and deliver maximum value for users, it’s imperative to utilize human-centered design (HCD) principles. Rita...