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Podcast: Healthcare IT Today Interviews
Episode: Leveraging Great People and AI to Improve Revenue Cycle Outcomes
Description: When TruBridge, a revenue cycle division of CPSI, decided to automate more of their operations, they didn't just ask managers to choose. They brought all their employees together in a "dream factory" to make and vote on suggestions. They got 250 from the staff, who then got to choose which ones they wanted to implement.
In this video, General Manager Pat Murphy describes how TruBridge benefits from its "people-first culture" and how it uses AI, particularly to avoid claims denials. Payer denials are increasing heavily, as many of us know from being patients. It doesn't really matter whether the reasons...