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Podcast: Office Hours with David Meltzer
Episode: Tiffani Bova, Dr. Andy Loignon, Gina Mollicone-Long
Description: Tiffani Bova [0:00]Her newest book is THE EXPERIENCE MINDSET: Changing the Way You Think About Growth. Topics include: who owns the employee experience at your company, how you can lead a people-centered turnaround at a company like Best Buy did, whether you’re prioritizing CX at the expense of EX, how people, process, technology and culture play a role in boosting both EX and CX, & how you can start developing an experience mindset immediatelyDr. Andy Loignon [15:55]He can also discuss: CCL & his role at CCL, research he’s working on at the Inte...