Want to create an interactive transcript for this episode?
Podcast: Let's Talk Loyalty
Episode: #428: Building a customer-centric organisation through multi-faceted digital transformation
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.As we know grocery retailing loyalty is fiercely competitive and long-standing in the loyalty industry.This podcast unpeels the many layers to building a customer-centric organisation by Shoprite, Africaâs largest retailer, which prides itself on âfeeding Africa for lessâ.zWe talked to â Meredith Allanâ , who is Head of Rewards and Personalisation of â Shoprite Xâ , a division of â The Shoprite Groupâ . Its loyalty programme is â Xtra Savingsâ and has achieved an 80...