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Podcast: Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
Episode: GA 492 | Better Metrics for Better Management with Mark Graban
Description:
This week’s guest is Mark Graban. Ron and Mark discussed process behavior charts, the importance of good metrics, the Red Bead Experiment, and more. An MP3 audio version of this episode is available for download here.
In this episode you’ll learn:
The (often misquoted) quote Mark likes (2:22)
Mark’s background (8:02)
What a process behavior chart is (15:40)
Where “Better Metrics for Better Management” comes from (10:25)
Mark’s thoughts on what kind of metrics are preferable (23:56)
An example (25:11)
What the Red Bead Experiment is and why it matters (28:25)
Whether Mark has experienced any pushback (33:47)
Podcast Re...