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Podcast: THRIVE, a Paychex Business Podcast
Episode: Reinventing the Customer Experience with Communication Technology
Description: Looking for another way to improve the customer experience? Your communication technology plays an important part in that. Tune in to this episode of Paychex THRIVE, a Business Podcast, to hear from John Antanaitis, Vice President of Global Portfolio Marketing at Vonage, as he talks with host Gene Marks about how companies like Vonage are evolving, what Vonage offers its clients, the impact of artificial intelligence, and more.
Topics Include:
00:00 – Episode preview
00:49 – Welcome, John Antanaitis
02:02 – How the market has changed product offerings
04:28 – Introduction to unified communications
06:03 – How Vonage differentiates itself
08:46 – Recommendati...