Want to create an interactive transcript for this episode?
Podcast: The KPI Podcast
Episode: Customer Satisfaction Score with John Hoyt
Description: John Hoyt, Associate Director of Operations Training & Quality Assurance at Kin, joined us on the Contact Center KPI podcast for another stellar episode.This conversation was all about Customer Satisfaction (CSAT) scores.John's biggest piece of advice - consistency.Leaders tend to be reactive. But consistency, goals, and having a game plan can make all the difference for your team.