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Podcast: unPACKed - Secrets and Stories of 8 figure+ eCom Operators.
Episode: From working with the Mets, Yankees, Bruins, & Patriots → scaling and leading CX at $10-50M DTC orgs (Ben Segal - Thesis)
Description: Loved chatting with Ben Segal, VP CX at Thesis on unPACKed
In this episode we cover:
-Starting in sports entertainment and making the move to DTC
-What he’s up to Thesis and nootropics going more mainstream
-How becoming comfortable w/ change accelerated his career
-The power of network and how things can come full circle
-How he approaches CX leadership and scaling a new team
-The impact of AI and ways to stay efficient in a new DTC wo...