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Podcast: We Are Sales Podcast
Episode: Ep37 Nieves Canada | Hiring and developing a best-in-class CS team
Description: In today’s episode it’s going to be all about Customer Success.  Â
We have invited Nieves Canada to the show. Nieves is currently Global VP Customer Success at iText. Coming from a sales background, she eventually came in contact with CS and absolutely loved it. Â Â
While providing as much value as possible to the customers is her main goal, she still flexes that one sales muscle: proactivity. Â Â
Customer Success for Nieves is all about being proactive. Whether it’s to provide more value with the existing business relationship, avoiding churn or generating upsell and/o...