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Podcast: Human Capital Leadership
Episode: S53E4 - The Slow Death of Customer Service, with Adam Alfia
Description: In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Adam Alfia about the slow death of customer service.
Adam Alfia (https://www.linkedin.com/in/adamalfia/) is a serial entrepreneur specializing in the hospitality industry and technology sector. He is the Managing Director of Phoneternet LLC, dba. Maestro Personal Assistants is a pioneer in the emerging industry of personal assistance.
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