Want to create an interactive transcript for this episode?
Podcast: Future Commerce
Episode: Frequent Flier Free-Agency
Description: Phillip and Brian look at loyalty programs including Delta’s, which may turn Brian into a United or an Alaska guy, recap some compelling highlights from the All-In Summit that Phillip went to, and remind us why commerce really matters and can bring about powerful change as we work to shape it. “A Giant Pain Fest”{00:09:02} - “Loyalty is a form of arbitrage. Customers have always figured out how to game rewards programs, but loyalty programs in particular are a short-term play.” - Phillip{00:14:03} - “The world does revolve around this value extraction and trying to maximize the...