Want to create an interactive transcript for this episode?
Podcast: Revenue Accelerators
Episode: Transforming Customer Engagement: A Conversation with Yossi Abraham, CEO of Zappix
Description: In this episode of Revenue Accelerators, host Deep Trikannad interviews Yossi Abraham, the President and CEO of Zappix. Zappix is a provider of digital customer engagement solutions. They focus on helping companies deflect customer calls from agents to self-service options. They offer a mobile tool that allows customers to easily resolve their issues without speaking to an agent. They also provide solutions for the healthcare industry to transform the engagement between healthcare providers and patients.
During the interview, Yossi shares the importance of listening to customers and understanding their real problems and motivations. He emphasizes the need to t...