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Podcast: Busting the omnichannel - enterprise hacks and chats
Episode: SuccessConnect 2023 in review - talking customer success, skills, and show surprises with Luke Marson
Description: On the final day of SuccessConnect 2023, Jon sat down with Luke Marson for a wide ranging discussion on what he learned from his customer discussions at SuccessConnect, and how that matches up with what he heard from the keynote stage. Luke shares the questions about onboarding that were one big theme in his customer talks. He also details what the most successful SuccessFactors projects looks like. We compare notes on what constitutes customer success, the value of AI, and why skills is a core opportunity for SuccessFactors going forward.