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Podcast: Caffeinated
Episode: Behind the Scenes: Supporting Customers in Genomics at Singular Genomics with Guillaume
Description: Tune in to this episode to learn more about the world of customer care in the genomics industry.
1️⃣ Diverse Customer Base: Guillaume's team supports a wide range of customers, including large companies and academic laboratories. They provide customer care for those purchasing the G4 sequencing platform, which is a high-value investment, making their support crucial for the success of their clients.
2️⃣ Omni-Channel Support: Singular Genomics utilizes multiple communication channels, including live chat, email, and voice calls, to cater to different customer needs. While phone calls remain popular for urgent issues...