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Podcast: Osteobizness
Episode: How to Handle Patients with Challenging Behaviour - with Caroline Tosh
Description: In this podcast episode, Gilly Woodhouse introduces Caroline Tosh, an experienced osteopath and counsellor, to discuss how to handle patients with challenging behaviour in a clinic setting. Caroline emphasises the importance of effective communication, observation, and setting boundaries. They discuss various scenarios, such as patients comparing previous treatments, demanding specific treatments, or overwhelming consultations with excessive talking. Caroline provides practical tips on managing these behaviours, including redirecting conversations, acknowledging concerns while fulfilling professional duties, and setting clear action plans. The speakers also touch on dealing with patients who are consistently late and address the importance of prioritising patient safety...