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Podcast: The Unshakable Company™ Podcast
Episode: 62: After The Launch
Description: Hooray! You survived a launch! But is it really over yet? Many entrepreneurs skip out on the important steps after the launch... which is only the beginning of your relationship with your new customers.Apart from welcoming your new customers, here are 8 tips for after the launch: 1. Pass the baton. Even before the launch starts, communicate with the Fulfillment or Client/Customer Success Team to share the plans and tasks that'll need to be completed after the launch. 2. Map out the customer experience. From the point where customers sign...