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Podcast: The Pete Primeau Show
Episode: Customer Empathy - Chris Hood: Episode 143
Description: In this episode, Pete engages in a captivating conversation with Chris Hood, a renowned keynote speaker and digital strategy thought leader with over three decades of experience in online development. As the author of 'Customer Transformation,' Chris unveils a transformative seven-stage strategy that paves the way for customer alignment and enhanced business value. With a remarkable career that has spanned various industries, including finance, healthcare, retail, and non-profit sectors, Chris has been at the forefront of aligning businesses with the evolving needs of their customers. From his impactful roles at Google, where he spearheaded transformation programs for Fortune 500...