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Podcast: The CTO Show with Mehmet Gonullu
Episode: #246 Revolutionizing Patient Care with AI: A Conversation with Michael Armstrong
Description: Ever wonder how AI could revolutionize the healthcare customer experience? We've got Michael Armstrong, the CTO of Authenticx, joining us today to shed light on this fascinating intersection of tech and healthcare. Michael paints a compelling picture of using AI to analyze interactions from call centers to glean unique patient insights and address customer issues. He also explains why traditional surveys are falling short and how AI can fill that gap.
We take a deep dive into the Eddy effect model and the safety events model, discovering how these AI models are used to...