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Podcast: UI Breakfast: UI/UX Design and Product Strategy
Episode: Episode 276: Customer Satisfaction with Debbie Levitt
Description: How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesDelta CX — Debbie’s companyCustomers Know You Suck — Debbie’s boo...