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Podcast: Think Like an Owner
Episode: Shikhar Saxena - Building Milan Laser as CEO - Ep.196
Description: Ep.196: Alex (@aebridgeman) is joined by Shikhar Saxena (@shikhar-saxena). My guest today is Shikhar Saxena, co-founder and CEO of Milan Laser Hair Removal. Milan, founded in 2012, is the nation's largest laser hair removal provider with over 300 locations in 32 states and 1,900 employees performing 50,000 treatments a month. Keys to Shikhar's growth story have been an obsession with customer experience and a constant study of other CEOs and resources to improve his performance. We talk about that obsession with customer experience and lessons learned through scaling, studying peers, and the market for med spa businesses today. Please enjoy...