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Podcast: The Catchup
Episode: AI and the Future of Work: The Impact of AI on Customer Service and Society
Description: What if your next customer service call was answered by artificial intelligence? What if the future of work is AI-driven, and we're just living in the beginning of this transformation? This episode sets the stage for a deep discussion on these questions as we examine the trend of using AI in customer service and its potential implications on our job market and economy. We debate whether AI has more transformative potential than smartphones, and we scrutinize the drastic move by an Indian e-commerce platform that replaced most of its customer service team with AI technology.Making bold...