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Podcast: PR After Hours with Alex Greenwood
Episode: Daniel Felt on Scaling with Purpose
Description: Meet Daniel Felt, the visionary founder of Kura Home, a game-changing home maintenance services company. Today, Daniel delved into the genesis of Kura Home, revealing how he spotted a glaring gap in the market and leveraged it to scale his venture through a combination of licenses and franchises. But it's not just about growth; he also stressed how crucial it is to maintain high-quality service. To that end, he shares the inner workings of their communication protocols and the role of 'living documents' in ensuring a consistent client experience.
Speaking of clients, ever wondered how to manage...